DKB customers can see double debit from current account. The bank talks of a technical fault and wants to fix the problem quickly. Customers are not required to take action themselves.

Check accounts in Deutsche CreditBank (DKB) have led to incorrect postings. DirectBank’s online banking portal says, “Incorrect booking may currently be appearing in your checking account.” A company spokesperson attributed the technical fault to the cause.

“Our experts are already looking after a solution,” said a DKB spokesperson. It is important that the affected customers do not have to do anything. “Bookings are automatically canceled and refunded.”

Duplicate booking from the beginning of October 2022

According to the information, it is not yet clear how many customers have been affected. Error analysis is still ongoing. These are bookings from the beginning of October 2022 that were incorrectly re-executed. In this connection, some customers of the bank also turned red. The problem started on Thursday evening. The bank apologized and asked to be patient.

Direct Bank, based in Berlin, has over 5000 employees and over five million personal and business customers. In terms of number of customers, it is the second largest direct bank in Germany after ING-DiBa. In the first half of 2022, the group earned a profit before tax of EUR 123.0 million.