Packages can’t run like this

DHL lost in court. In the future, suppliers will no longer be able to leave packages as before. For consumers, this should eventually put an end to the annoyance that occurs over and over again.

For delivery to storage location: DHL must inform customers

DHL cannot continue as before. The Federal Court of Justice has now decided in a ruling. Accordingly, in the future can do parcel service No longer submit shipments to the location previously specified by the recipient And without further ado consider distributing them. The Consumer Protection Center of North Rhine-Westphalia filed a complaint against the relevant wording in the terms and conditions of DHL and was correct in the second case.

So far, DHL’s terms and conditions state: “If the recipient has a The parcel is believed to have been delivered If it is parked at the place specified in the permit”, quoted focus online, The judges ruled on Friday that the relevant clause should no longer be used in this manner.

reason: wording would undue harm to consumers, As this does not oblige DHL to notify the recipients. On the other hand, related information enables consumers to “pick up shipments soon,” according to the court. Without the knowledge, parcel customers could theoretically wait for days for their shipments, while DHL has already handled everything.

No notification from DHL: Consumers know the problem

Many consumers will be familiar with the problem. Because it is common for DHL to notify you of packages delivered or arriving – for example as a notification by SMS, e-mail or e-mail apartment -, but In fact, the message is often missing,

DHL, Hermes & Co – parcel services in comparison:

The judges also objected to other portions of DHL’s general terms and conditions. Sellers of some of these types of goods also include shipping with dhl Have refused. In some cases – when sending cash, for which DHL imposes a maximum limit of 500 euros per sender and recipient per day – However, the parcel service gets it right. Both DHL and the North Rhine-Westphalia Consumer Advice Center had contacted BGH to clarify a previous decision of the Frankfurt Higher Regional Court.