Increased bank fees in Germany have been a big issue for several months now. Due to a decision by BGH from April 2021, institutions have had to explicitly consent to higher prices for a few months – those who do not consent after repeated inquiries put it at risk in many cases. are. account cancellation,
Now like “Handelsblatt” informed ofMany Sparkasse branches in , Germany are taking an unusual approach to obtaining customer consent. As a result, the customers of the bank can now agree to the new terms and conditions directly at the ATMs in the branches.
Sparksay gets approval through ATM
Locations offering the new service include savings banks in Berlin and Mecklenburg-Schwerin. Neither the German Savings Banks Association nor its IT services provider Finanz Informatique (FI) can say how many branches also want approval through ATMs.
As “Handelsblatt” reports, co-operative banks have been offering consent to the general terms and conditions on self-service devices, i.e. directly at ATMs, since last week.
In general, many banks currently face the problem that customers do not agree to the terms and conditions despite repeated notification. “In the best case, it’s only two or three percent of customers, but that’s more for many banks,” says Oliver Mihm, head of consulting firm Investors Marketing.
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