The travel website AirHelp evaluates and publishes a ranking of the world’s largest airports every year. This ranking is for 2019.
The shocking result: eight of the ten worst airports in the world are in Europe.
Lisbon Portela Airport in Portugal is ranked 132nd, making it the worst airport in the world.
AirHelp evaluates the world’s largest airports based on three criteria: punctuality, quality of service, and restaurants and shops.
AirHelp, a German company that specializes in compensation claims in the event of flight cancellations, has been publishing a ranking of the world’s best airports since 2015. The airports are rated on a ten-point scale based on three criteria. AirHelp goes into great detail about the methodology they use: airports for which it “cannot receive data” are excluded, and that the ranking includes only the “best known and most used”. outbound airports”.
Departure and arrival punctuality accounted for 60 percent of the rating. Service quality contributes another 20 percent to the rating. This is rated on the basis of quality of customer service, wait times at security checkpoints and cleanliness of the airport. The final 20 percent of the rating goes to food and shops in airport buildings; This data is collected from travelers who rate their dining and shopping options on a scale of one to five.
The last ranking we are showing here is from 2019. Top of the list: Qatar’s Hamad International Airport, which beat 131 other airports to take first place. He got an overall rating of 8.39 out of ten possible scores.
But when Qatar Airport shone, several European airports dropped to the bottom of the list. According to the company AirHelp, eight of the ten worst-rated airports in the world are in Europe, as well as one airport in the Middle East and one in North America.
We’ve rounded up the top 10 worst-ranked airports in the world by airline passenger rights company. The losers are listed in descending order of their score.
10. London Gatwick Airport (England)
total score: 6.62
Punctuality: 5.7
service quality: 8
Gastronomy and shops: 7.9
London Gatwick Airport is the second busiest airport in the United Kingdom. 6.2 million passengers were handled there in 2021.
It has an overall rating of four out of ten on UK-based airline and airport rating website Skytrax. There, many travelers complained how “crowded and noisy” the airport was and that it had “terrible facilities” for children. The airport also appeared in Forbes magazine’s list of the worst airports of 2020.
9. Toronto City Airport (Canada)
total score: 6.50
score: 5.8
service quality: 8.1
Gastronomy and shops: 7
Toronto City Airport is the ninth busiest airport in Canada. In 2021, 282,000 passengers were handled there.
While the airport is ranked as one of the worst in the world by AirHelp, it has a 4-star regional rating on Skytrax. The airport receives a 4.3-star rating from more than 1,000 Google reviewers, with one user saying she appreciates how “well-organized” operations are.
8. Porto Airport (Portugal)
total score: 6.46
Punctuality: 5.6
service quality: 7.9
Gastronomy and shops: 7.6
Porto Airport is the second busiest airport in Portugal. In 2019, more than 13 lakh passengers were handled here.
It has a 4-star regional rating on Skytrax, with travelers giving the airport a six out of ten rating. Public opinion seems to be divided – while one guest said the airport was “one of the best in Europe”, another complained about the poor quality of food and the very long queues.
7. Paris Orly Airport (France)
total score: 6.37
Punctuality: 5.4
service quality: 7.9
Gastronomy and shops: 7.8
Paris Orly Airport was the main airport in Paris before the opening of Charles de Gaulle Airport in 1974. It is the second busiest airport in France and handled 15.7 million passengers in 2021.
The airport has a three out of ten rating on Skytrax. One user called it the “worst airport ever” and complained that duty-free shops close at 8 am. Another said he had to wait “too long” at passport control and missed his flight as a result.
6. Manchester Airport (England)
total score: 6.26
Punctuality: 5.2
service quality: 7.8
Gastronomy and shops: 8
Manchester Airport is the third busiest airport in the United Kingdom. In 2020, 6.7 million passengers were handled there.
The airport has a two out of ten rating on Skytrax. One review stated that the airport was “unfit for purpose” and a “rip-off” with expensive airport parking fees. Another wrote that he was waiting for his luggage for more than two hours.
5. Malta Airport (Malta)
total score: 6.05
Punctuality: 5
service quality: 7.7
Gastronomy and shops: 7.5
Malta Airport is the only airport in the Maltese Islands. 1.7 million passengers were handled there in 2020.
The airport has a six out of ten rating on Skytrax. An Italian passenger said the airport was “too small for the number of passengers” and that many people slept on the floor as there were no seats in the airport. Another passenger advised to reach the airport early as delays are common.
4. Bucharest-Otopeni Airport (Romania)
total score: 6.03
Punctuality: 6
service quality: 6.1
Gastronomy and shops: 6
Bucharest-Otopeni International Airport is the busiest airport in Romania, handling approximately seven million passengers in 2021.
The airport has a four out of ten rating on Skytrax, with one passenger complaining that the staff are “a bit aggressive” and unfriendly. One user of an online review site wrote that the airport was “old and reminiscent of the 1960s”.
3. Eindhoven Airport (Netherlands)
total score: 5.92
Punctuality: 4.9
service quality: 7.8
Gastronomy and shops: 7.1
Eindhoven Airport is the second busiest airport in the Netherlands. In 2019, 6.7 million passengers were handled there.
The airport, rated four out of ten on Skytrax, was described by travelers as small and with “very rude staff”. Another user said the airport looked like a “cattle pen” as passengers wait outside.
2. Kuwait Airport (Kuwait)
total score: 5.78
Punctuality: 4.3
service quality: 8
Gastronomy and shops: 8
Kuwait International Airport handled over 15 million people in 2019. It also houses a military airfield used by the Kuwaiti Air Force.
The airport has received a rating of two out of ten on Skytrax, with some passengers complaining of a foul smell in the airport and “unprofessional and slow boarding”.
1. Lisbon-Portela Airport (Portugal)
total score: 5.76
Punctuality: 4.7
service quality: 7.3
Gastronomy and shops: 7.4
Lisbon Portela Airport handled over 31 million passengers in 2019, making it the 16th busiest airport in Europe.
Travelers have often complained about long lines at immigration, with some waiting up to six hours at passport control. The airport has an average rating of three out of ten on Skytrax, with one user saying it is “the worst airport we’ve ever flown from.”
This article was translated from English by Ben Peters. you can find the original Here,
